Any order that has not shipped (excluding hand-lubed switches that have been lubed) can be refunded for store credit for 100% of the amount spent. For a refund to your payment method there is a 10% fee for all orders over $20 or 15% fee for all orders $19.99 and under. This fee is to cover payment processing fees that are not returned to me in the event of a refund.
Once an order has shipped it is no longer eligible for a refund.
Returns are generally not accepted. Please contact us to have your request reviewed. Switches that have been used, disassembled, soldered, or tampered with in any way will NOT be accepted as returns NO EXCEPTIONS.
If you need to have a return evaluated, please Contact Us with your order number and details about the product you would like to return. We will respond at our earliest convenience.
All shipping is handled via USPS.
If you purchased Route Insurance with your order and have problems with delivery or need to fila a claim please use https://claims.route.com/.